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FAQ - Plans

Which payment options do we support?

We support the following payment methods:

  • Paypal
  • Credit Card
  • Cryptocurrency (Bitcoin)

Does Celestia Media offer trials?

Yes, we do. You can select a trial on the billing system.

Can I change my current plan?

You can manage your subscription plan from your product details page.

Go to My Services under the Services tab in the billing panel, then select your service (EM - [Plan Name]). On the product details page, click the Upgrade/Downgrade button and choose a higher or lower plan.

  • Upgrading to a higher plan: You'll be charged the prorated difference for the remainder of your current billing period. The change takes effect once the invoice is paid.
  • Downgrading to a lower plan: You'll receive a credit for the unused portion of your current plan, and the change usually takes effect right away.

Your renewal date stays the same. On that date, your service renews at the new plan's price going forward.

If you'd like to switch your billing cycle instead, please contact us and we'll be happy to help.

How do I cancel my subscription?

We are sorry to see you go. Is there some issue we can help you with?

Go to My Services under the Services tab in the billing panel, then select your service (EM - Plan Name). On the product details page, click the Request Cancellation button. You'll be asked to enter a reason. Your service stays active until the end of your current paid period, then cancels on your renewal date. No further invoices will be generated.

Once a cancellation request is submitted, any unpaid invoices for the service are cancelled automatically.

If you'd like to switch or downgrade your plan instead of cancelling, please see the Upgrade/Downgrade section or contact us and we'll be happy to help.

My subscription expired. How do I resubscribe?

What you need to do depends on how long the service has been overdue.

If your service is suspended (recently expired): Go to Billing > My Invoices in the panel, open the unpaid renewal invoice for your service, and pay it. Your service is reactivated automatically once payment is received, and your existing data and settings are kept.

If your service has been fully terminated (expired for an extended period): The service can no longer be reactivated by paying an old invoice. You'll need to place a new order for the same plan from store page, and a fresh service will be set up.

If you're not sure which applies to you, contact us with your service name (EM - Plan Name) and we'll check the status and point you in the right direction.